At NexGen Boxes, every product is custom-made based on each client’s unique specifications. Because of this, we ask customers to carefully inspect their order upon arrival and reach out to us at info@nexgenboxes.com within 3 working days if the item doesn’t match what was ordered or arrives damaged. Please note that we do not process chargebacks. Instead, if our team confirms the issue was caused by an error on our end, we’ll reprint your order at no additional cost.

All defect claims are reviewed and verified by the NexGen Boxes management team. To proceed with a reprint, customers are required to return the complete order within 7 working days, at their own expense, along with supporting documentation such as clear photos of the defect. In cases where the issue is determined to be due to customer error rather than a manufacturing fault, a refund can still be arranged — but only after the printed items are returned to us. In such cases, the refunded amount will have setup and shipping charges deducted before being issued.